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This Privacy Policy is part of the CatMex Capital Terms of Use (the "TUP"). Terms used in this Privacy Policy will have the same meanings as in the TUPs, except as otherwise noted herein.

This Privacy Policy explains how CatMex Capital and the operators of CatMex Capital collect, use, process, disclose, share, transfer and protect personal information obtained through CatMex Capital and its partners. The terms "we", "us" and "our" refer to CatMex Capital and CatMex Capital Operators.  

When we request certain personal information from users, it is because applicable laws or government orders require us to collect such information or because it is relevant for our specific purposes.

Please read the full content of this Privacy Policy carefully.


By visiting CatMex Capital, regardless of whether you register or log in to the CatMex Capital Services, you acknowledge, understand and consent to all the articles described in this Privacy Policy. We will not use your personal information for any purpose that is not covered in this Privacy Policy or in the TUPs (including other CatMex Capital business rules) without prior notice to you and without your consent.

The most recent Privacy Policy has incorporated elements of the General Data Protection Regulation (GDPR), since we act in accordance with its rules for the processing of personal information within the Latin American Economic Area.

We use standard contractual clauses, we rely on the adequacy decisions of the National Securities Market Commission on certain countries, as appropriate, and we obtain your consent for these data transfers to third countries if required by applicable laws.


The following are the types of information we collect when you register and use the CatMex Capital Services:

1.1 Information you provide to us when registering

When you create a CatMex Capital account, you provide us with your email address, name, date of birth, nationality, country code, gender, signature, utility bills, address, password, and other information to help us identify you ("Information You can also choose to add a phone number for SMS or a Google Authenticator account for two-factor authentication to enhance account security.

If you agree to use biometric authentication methods to log in or use CatMex Capital services, such as fingerprint recognition and facial recognition, you must provide us with the relevant information, such as fingerprint information and facial information, and your consent to the processing of your biometric data.

1.2 Information we collect to comply with regulatory policies

To comply with global industry regulatory standards, local industry regulatory standards, and government orders in different aspects such as Anti-Money Laundering (AML), Know-Your-Client (KYC) and Counter-Terrorist Financing (CTF) , CatMex Capital is required. to collect personal information in addition to identification information, such as identity documents (including passport, driver's license, national identity card, state identification card, tax identification number, passport number, driver's license details, national identity card details, visa information, etc.), proof of address, source of fund statement, purposes of fund documents and source of wealth ("Information We will explain the content and requirements of such personal information to you each time we collect information, and we reserve the right to change the content and requirements of the information collected as global industry regulatory standards change, local regulatory standards or government orders This provision applies to CatMex Capital accounts both personal and as institutional.

1.3 Information we collect while using the services of CatMex Capital

a Information on the use of the service.

Through your access to and use of the CatMex Capital Services, we may monitor and collect usage-related tracking information that includes, but is not limited to, your phone number, date and time of access, device type, and device identification, operating system and hardware configuration, browser type and information derived from the SIM card, network operator, IP address, GPS, base station and WLAN ("Service usage information"). This information can be obtained directly by CatMex Capital or through external service providers. The collection of service usage information helps a) our systems to ensure that our interface is accessible to users on all platforms and can assist during criminal investigations.

b) Transaction information

For all personal and institutional user accounts, we may collect transaction information as you use the CatMex Capital Services, including but not limited to deposit snapshots, account balances, business history (such as transaction initiation, payment method , price, quantity, time, withdrawal and authorization). information), order activity and distribution history ("Transaction Information"). We collect such transaction information to monitor suspicious business activity for user protection against fraud, resolution of legal cases, and any other purpose disclosed in this Privacy Policy.

c) Communication information

You agree that, for the purposes disclosed in this Privacy Policy, we have the right to collect and use the information contained in or related to the communication you send us or generated through your use of the CatMex Capital Services ("Communication Information " ), what includes:

  1. i. all messages, requests or other information that you send during your contact with CatMex Capital;

  2. ii. all communications and attachments in relation to your transactions with other users or other data generated mainly through your communications with them.

d) Financial information:

You agree that, for the purposes disclosed in this Privacy Policy, we have the right to collect and use the information contained in or related to your financial information when you use the CatMex Capital Services, including but not limited to bank account information. , the main account number of the payment card (PAN), transaction history, commercial data and / or tax identification. We collect such financial information to monitor suspicious financial activity for user protection against fraud, resolution of legal cases, and any other purpose disclosed in this Privacy Policy.


2.1 Information that CatMex Capital collects automatically

Most of the personal information we collect is provided directly by you. In the following situations, we will collect and process your information:

a. where you register, log in or visit CatMex Capital, or use any CatMex Capital services;

B. where you voluntarily complete any user survey or provide feedback to us via email or any other channel;

C. when you use browser cookies or software when visiting or using our website or applications;

D. other situations in which we may automatically collect your information as mentioned in this Privacy Policy or in our TUPs (including the Rules of the CatMex Capital platform, the same below).

2.2 Information collected from third party sources

We may collect information about you from third party sources, including but not limited to the following channels:

a. public databases, credit bureaus and identity verification partners;

B. blockchain data;

C. marketing partners and resellers;

D. advertising partners and analytics providers.

2.3 Aggregated and anonymized data

Anonymization is a data processing technique that removes or modifies personal information so that it cannot be associated with a specific individual. Except for this section, none of the other provisions of this Privacy Policy apply to anonymized or aggregated personal data (that is, information about our Users that we combine so that it no longer identifies or references an individual User).

We may use anonymous or aggregated customer data for any business purpose, including to better understand the needs and behaviors of Users, improve our products and services, conduct business and marketing intelligence, and detect security threats. We can perform our own analysis of anonymous data or enable analyzes provided by third parties.


We use the information we collect about you for the following purposes or in the following ways:

3.1 To provide and maintain the services of CatMex Capital

We use the information collected to deliver, maintain and provide better CatMex Capital Services (including but not limited to transaction processing) and to verify the identities of Users.

We use the IP address and unique identifiers stored in your device cookies to help us authenticate your identity and activities and provide the CatMex Capital Services. Given our legal obligations and system requirements, we are unable to provide you with all or some of the CatMex Capital Services without data such as Identification Information, Supervisory Information, Service Usage Information, Communication Information, and Transaction Information.

3.2 To protect our users

We use the information collected to protect our platforms, user accounts and files.

We use IP addresses and cookies to protect against automated abuses such as spam, phishing, and distributed denial of service (DDoS) attacks.

We analyze business activities with the aim of detecting suspicious behavior as soon as possible to avoid possible fraud and loss of funds at the hands of bad actors.

3.3 To comply with legal and regulatory requirements

With respect to the privacy and security of personal information, we will use the information in accordance with our legal obligations, government requests, and reasonable user-generated inquiries. In cases where it is strictly necessary, such as to protect the vital interests of Users or other natural persons, to fulfill the purpose of public interest, to pursue our reasonable interests (but not to harm the interests of Users), we may process your personal information without your consent. Except in the situations indicated in this Privacy Policy or the TUPs, we will not disclose or provide your personal information to third parties without a review of our legal team and / or the prior consent of the User.

3.4 For measurement, research and development purposes

We actively measure and analyze data to understand how you use and interact with the CatMex Capital Services. Our operations teams conduct this review activity to continually improve the performance of our Platforms and resolve issues with the user experience. In addition, we use such information to personalize, measure and improve the CatMex Capital Services and the content and design of our websites and applications, and to develop new services.

We continually monitor activity information within our systems and our communications with users to quickly find and fix problems.

3.5 To communicate with you

We use the personal information collected, such as your phone number or email address, to interact with you directly when providing customer support on a ticket or to keep you informed about logins, transactions, account security and other aspects. Without collecting and processing your personal information to confirm each communication, we will not be able to respond to your submitted requests, questions and inquiries. All direct communications are properly stored at CatMex Capital or the service provider designated by CatMex Capital, to be reviewed for accuracy, to be kept as evidence or to be used to comply with other legal or contractual obligations.

3.6 To enforce our TUP and other agreements

The information collected is also used to continuously and actively enforce our TUP and other agreements with our Users, including, but not limited to, reviewing, investigating and preventing any potentially prohibited or illegal activities that may violate the above provisions, or disclose the relevant information to a third party in accordance with the same.

CatMex Capital reserves the right to suspend or terminate the provision of any CatMex Capital Service to any User who is involved in activities that violate our TUP and other agreements with our Users.

3.7 To facilitate corporate acquisitions, mergers or transactions

We may process any information related to your CatMex Capital account and the use of CatMex Capital services as necessary in the context of corporate acquisitions, mergers or other corporate transactions.

3.8 For marketing and advertising

We may share your personal information with our marketing partners for the purposes of targeting, modeling and / or analysis, as well as marketing and advertising.

3.9 For refunds

We may share the information collected, including but not limited to your Identifying Information and Transaction Information, with your sender for the purpose of obtaining refunds and other benefits.

3.10 For any other purpose

We may disclose your personal information for any other purpose that you consent to.


If we think you may like specific CatMex Capital Services or the products and services of our partners, we hope to keep you informed about those products or services.

If you agree to receive the above marketing information, you can choose to receive it at any time in the future.

You have the right to ask us at any time to stop communicating with you for marketing purposes or to send you relevant information. If you do not wish to be contacted for future marketing purposes, please click the unsubscribe link at the bottom of the marketing email and submit your request to unsubscribe.


CatMex Capital has kept your personal information safe using secure, fault-tolerant storage with industry standard encryption and implemented a number of security measures to ensure that your information is not lost, abused or altered, including but not limited to:

5.1 Physical measurements

Materials containing your personal information will be stored in a locked place.

5.2 Electronic measurements

Computer data containing your personal information will be stored on computer systems and storage media that are subject to strict login restrictions.

5.3 Management measures

Only authorized employees can come into contact with your personal information and those employees must comply with our internal rules of confidentiality for personal data. We have also imposed strict controls on physical access to buildings and archives.

5.4 Technical measures

Encryption technology such as PCI Scanning and Secured Sockets Layered Encryption can be used to transmit and store your personal information. We use various general security technologies and support management systems available today to minimize the risks that your information may be disclosed, damaged, misused, accessed without authorization, disclosed without authorization, or altered.

5.5 Other measures

Our web server is protected by the "firewall".

Please note that it is impossible to guarantee 100% information security. As such, we ask that you understand your responsibility to independently take security precautions to protect your own personal information. You agree that we will not be liable for any information leaks and other losses not caused by our intent or gross negligence, including but not limited to hacker attacks, power interruptions, or unavoidable technical failures, to the maximum extent permitted by law.

If you suspect that your personal information has been compromised, especially your account and / or password information, please lock your CatMex Capital account and immediately contact the CatMex Capital customer service team at  

Unless otherwise provided by law or the TUP, you agree that we have the right, but not the obligation, to retain all personal information collected for the duration of your CatMex Capital account for a further 5 years after the bill.


You understand that we have the right to have all or part of the personal information collected transferred or stored in other countries or regions other than your country of nationality, your country of residence or the country where the server is located, without your specific consent. , in the following circumstances:

6.1 if it is necessary to protect, process, analyze, reasonably use personal information;

6.2 if necessary to enforce the TUPs and other agreements with our Users;

6.3 if necessary for the public interest;

6.4 if necessary to establish, exercise or defend our rights, our partners or other Users;

6.5 other circumstances required by law or government orders.


7.1 What are cookies?

Cookies are small amounts of data that are sent to your browser and stored on your computer's hard drive to collect standard Internet log information and information on visitor behavior. When you visit CatMex Capital, we may collect information about you automatically through cookies or similar technologies.

For more information visit:

7.2 How do we use cookies?

We use cookies in a number of ways to make your experience on our Platforms more enjoyable, including but not limited to the following:

a. to keep it registered;

B. to record your habits and preferences when browsing CatMex Capital;

C. to record our performance and verify the effectiveness of online advertising through Google Stats with cookies.

7.3 What types of cookies do we use?

We use different types of cookies, including but not limited to:

a. Functional cookies

We use such cookies to help us identify you and remember your previous preferences and settings, which may include your device, your operating system, your preferred language, your location, and other session data. We use a combination of own and third party cookies.

B. Marketing cookies

We use these cookies to collect information about your visit to CatMex Capital, the content you view, the links you follow, and other information about your browsers, devices, your IP addresses and referrer URLs. Sometimes we share certain parts of the information collected with third parties for marketing purposes. We may also share online data collected through cookies with our marketing partners. This means that when you visit another website, you may also be shown ads based on​​ in your browsing patterns on CatMex Capital.

7.4 How to manage cookies?

Most browsers are preset to accept cookies. You can adjust your browser settings to prevent cookies or to notify you as soon as cookies are loaded. However, stopping all cookies may mean that you cannot access or use some features of CatMex Capital.



We hope to ensure that you are fully aware of the data protection rights that you enjoy. Unless otherwise required by law or government orders, each User has the following rights:

8.1 Right of access

You have the right to access or obtain copies of your personal information. We may charge a reasonable fee for providing the access service.

8.2 Right of rectification

You have the right to correct your personal information that you consider inaccurate. You also have the right to ask us to complete personal information that you consider incomplete within a reasonable limit.

8.3 Right to erasure (right to be forgotten)

You have the right to request the deletion of your personal data in certain circumstances.

8.4 Right to restriction of processing

In certain circumstances, as required by law or as we specifically recall, you have the right to request that we restrict the processing of your personal information; however, you understand that such restriction of processing may prevent us from providing you with some of the CatMex Capital Services.

8.5 Right to object

In certain circumstances, as required by law or as we specifically recall, you have the right to object to the processing of your personal information; however, you understand that such objection to processing may prevent us from providing you with some of the CatMex Capital Services.

8.6 Right to data portability

Under certain circumstances, as required by law or as we specifically recall, you have the right to request that we transmit the personal information we collect to another agency, or directly to you. We may charge a reasonable fee for providing the streaming service.


9.1 Privacy policies of websites that do not belong to CatMex Capital

If you visit other third-party platforms or partner websites, applications through the links on CatMex Capital, you must accept and comply with their separate and independent privacy policies. We are not responsible for the content or activities in it.

9.2 CatMex Capital privacy policies

This Privacy Policy applies to all platforms, websites and departments of  and the CatMex Capital ecosystem. If you visit any link to any CatMex Capital sub-platform, you must accept and comply with the separate and independent privacy policies of those sub-platforms. If the privacy policy of any sub-platform conflicts with this Privacy Policy, the privacy policy of that sub-platform will prevail.


From time to time, CatMex Capital may revise this Privacy Policy to reflect changes in the law or in our personal data collection, processing and use practices. Changes to this Privacy Policy will be announced by posting at .  You should periodically review the Privacy Policy and pay attention to its revisions. If you do not agree with the revised content, you must stop accessing CatMex Capital immediately. When an updated version of the Privacy Policy is published, your continued access to CatMex Capital means that you accept the updated content and agree to comply with the updated Privacy Policy.


We are committed to respecting the freedoms and rights of all our CatMex Capital users. If you have any questions or concerns regarding this Privacy Policy, or if you wish to submit a data protection request, please contact us at our technical support email  






You have more questions?

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